Refund Policy

Daticks offers two subscription plans, each with unlimited members: Quarterly, giving 3 months of access, and Yearly, giving 12 months of access. The current price and currency of each plan are shown on our website and at checkout before you pay.

Each subscription is a single, one-off payment made through our payment provider's secure checkout. Daticks does not store your card details. A payment adds the plan's period of access to your church workspace. If your subscription is still active when you pay again, the new period is added after the current one ends.

Daticks does not charge you automatically. There are no recurring card charges or automatic renewals; you choose if and when to renew. Creating an account does not start a charge, and there is no free trial. You can explore your workspace before paying, but adding or changing church records requires an active subscription.

SMS Credit, where offered, is a separate optional prepaid purchase and is not part of a subscription plan.

If you would like us to review a payment or consider a refund, email datickshq@gmail.com and include:

• your church or account name and the email address you sign in with
• the payment date and amount
• the transaction reference shown in your payment confirmation or bank statement
• a brief explanation of your request

Please never send full card numbers, security codes, PINs or passwords. We will never ask for them.

We review each request and will tell you the outcome.

If you have bought a Daticks subscription for the first time, you may request a refund within 14 days of your first payment. We will consider the request taking into account how the service has been used during that time, and subject to your applicable consumer rights.

If you believe you were charged twice or charged the wrong amount, contact us with the transaction reference. Once we have verified with our payment provider that a charge is a duplicate or incorrect, the affected amount will be refunded.

If Daticks is unable to provide the service you have paid for because of a technical issue on our side, we will offer an appropriate refund.

A failed or pending payment does not automatically mean you have been successfully charged. Some payment methods, such as bank transfers, can take time to confirm. Your subscription is activated only after the payment has been verified.

If money appears to have left your account but your subscription has not been activated, email datickshq@gmail.com with the transaction reference so we can investigate the payment status.

Because Daticks subscriptions do not renew automatically, there is no recurring payment to cancel. If you decide not to continue, simply do not renew. Your workspace keeps full access until the end of the period you have paid for. After that it becomes read-only until a new payment is made.

Outside the cases above, refund requests for a billing period that has already started are reviewed individually.

The Primary Admin can permanently delete the church workspace from Settings, after a clear confirmation step warning that church records will be lost. Deleting a workspace does not automatically result in a refund for unused subscription time, but any legal refund rights you have still apply.

Approved refunds are normally returned through the original payment method. How long a refund takes to appear depends on the payment provider and your bank or card issuer, so we cannot guarantee a specific timeframe.

Nothing in this policy limits or excludes any rights you have under the consumer protection laws that apply to you. Where those laws give you a right to a refund or other remedy, that right applies in addition to this policy.

See also our Terms & Conditions and Privacy Policy.

Email: datickshq@gmail.com